Chaitanya University
Chaitanya (Deemed to be University) operates a formal Grievance Redressal mechanism for students under the UGC (Redressal of Grievances of Students) Regulations. Every complaint is recorded, heard impartially, and resolved within a defined timeline. Retaliation against a student for filing a grievance is expressly prohibited.
The Student Grievance Redressal Committee (SGRC) reviews each complaint on its merits. If a student remains unsatisfied with the Committee’s decision, an appeal may be filed with the University Ombudsperson, whose decision is final.
Both parties get a clear opportunity to present their case.
Acknowledged in 7 working days; decision within 15 working days of hearing.
Identity and details protected throughout the inquiry.
The Cell reviews grievances including, but not limited to, the following categories.
Evaluation, attendance, re-totalling, course delivery, internal assessment.
Certificates, refunds, ID cards, registration errors, delays in services.
Accommodation, mess, wardens, hostel facilities, roommate concerns.
Bus routes, timings, driver/conductor conduct, fare disputes.
Fee computation, receipts, refunds, scholarship disbursement.
Fairness and conduct issues involving staff or peers (non-sexual harassment; sexual harassment is handled by the Internal Complaints Committee).
Note: a few categories of complaint are handled under separate statutory mechanisms. Sexual harassment goes to the Internal Complaints Committee (ICC) under the POSH Act, 2013. Caste, creed, region, or language discrimination is handled by the Anti-Discrimination Cell. Ragging complaints are handled by the Anti-Ragging Committee under the UGC Anti-Ragging Regulations, 2009 — call the national helpline 1800-180-5522.
The SGRC is constituted at the institutional level in line with the applicable UGC Regulations.
Submit a written complaint to the Student Grievance Redressal Committee (SGRC) within 90 days of the incident. Include your name, student ID, programme, a clear description, and any supporting documents.
The Committee acknowledges receipt within 7 working days, assigns a reference number, and maintains confidentiality throughout the inquiry.
Both the complainant and any party named are given a fair opportunity to be heard. The Committee may seek additional documents or statements.
A reasoned decision is communicated within 15 working days of the complaint being heard. Any action required is implemented by the relevant office and monitored by the Committee.
If the student is not satisfied with the decision, an appeal can be filed with the University Ombudsperson within 15 working days of receiving the decision. The Ombudsperson is the final appellate authority under the UGC Regulations.
Share what happened and how it can be resolved. The Committee will acknowledge your submission and follow up via the contact details you provide.
The final appellate authority for unresolved grievances. Students dissatisfied with the SGRC’s decision may file a written appeal to the Ombudsperson within 15 working days of receiving the decision. The Ombudsperson’s decision is final.
The current Ombudsperson is notified separately by the Office of the Registrar each academic year.
A nation-wide online mechanism hosted by the University Grants Commission. Students can escalate grievances that remain unresolved at the institutional level.